· At Sun City Elegant Living, satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
If, for any reason, you are not satisfied with your purchase, we will gladly accept your undamaged item(s) returned for a refund or store credit (less a 15% restocking fee and roundtrip shipping costs if you notify Sun City Elegant Living within 30 days of you receiving your item(s). You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return.
Notification of returns will only be accepted for up to 30 days from your delivery date by email at: firstname.lastname@example.org or by phone at 916-296-7506.
If any item is refused with no damage, you will be charged a 15% restocking fee plus all roundtrip shipping costs incurred to get the items to you and back to our warehouse. You will be responsible for our actual full shipping cost and not the discounted rate or free shipping rate in the event of a return.
Returns will only be accepted and credits issued if the items returned are in new condition with no damage and in the original packaging when it arrives back at our warehouses. Returns will be inspected and if accepted a refund or credit will be issued to you within 5 business days.
Return Policies do not apply to: clearance items, special orders, custom orders.
Non Returnable Items
Assembled and/or Modified items or out of original packaging
Special orders (fabric change)
Returns due to Damage: Please refer to our Damage Policy
IMPORTANT: COUNT AND CONFIRM THAT THE TOTAL BOXES YOUR RECEIVE MATCHES THE NUMBER ON YOUR WAYBILL BEFORE SIGNING.
If 1 or more boxes are missing you MUST make a note on the delivery receipt indicating how many boxes are missing...If you accept and sign that you received all the boxes without writing on the delivery receipt that 1 or more boxes are missing...we are unable to replace any missing items as the delivery company will not accept a claim for the missing box(s).
Parties receiving delivery of goods must be able to prove that he/she is the party who ordered the goods, and may be requested to produce a photo ID. If the bill-to and ship-to addresses are different, Sun City Elegant Living will ask for address verification prior to shipping the order and the party receiving and signing for the delivery must be the party listed on the bill-to address. Otherwise, the purchaser must provide written authorization PRIOR TO DELIVERY to Sun City Elegant Living identifying the party who will accept delivery on their behalf.